At ideallamp.com, we strive to provide high-quality lighting products to our customers. We understand that sometimes things don't work out as expected. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below.
1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
It must be unused and in the same condition that you received it.
It must be in the original packaging, including all accessories, manuals, and any free items that were included in the original package.
It must be returned within 30 days from the date of purchase.
Please note that custom or personalized items cannot be returned unless they are damaged or defective upon arrival.
2. How to Request a Refund
If you would like to request a refund, please follow these steps:
Contact our Customer Service team at support@ideallamp.com with your order number and the reason for the refund request.
Our team will guide you through the process and provide you with a Return Authorization Number (RAN) if your return is approved.
Once you have the authorization, you can return the product to the address provided by our customer service team.
3. Refund Processing
Once we receive your returned item, we will inspect it to confirm that it meets the refund eligibility criteria. If everything is in order, we will process your refund within 5-10 business days. Your refund will be issued to the original payment method used for the purchase.
Please note that the shipping fees are non-refundable. If your order was shipped with a free shipping promotion, the original shipping cost will be deducted from your refund.
4. Exchanges
If you wish to exchange your item for a different model or color, we recommend that you initiate a return and place a new order for the desired item. Please contact our customer service team for guidance on this process.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will assist you in arranging a return or exchange at no additional cost to you. Please include photos of the damage or defect when contacting our customer service team.
6. Non-Returnable Items
The following items are non-returnable:
Gift cards
Items marked as Final Sale
Custom-made or personalized products
7. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs when returning an item, unless the product was damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
8. International Returns
For international orders, please note that any customs duties, taxes, or fees related to returns are the responsibility of the customer. We recommend checking with your local customs office for specific details regarding import duties and fees before returning items.
9. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, with the revised effective date. Please review this policy periodically to stay informed about our refund process.
10. Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:
Email: support@ideallamp.com
Phone:
Address: